Thank you for choosing Labexi LLC men’s jeans, shirts, jackets, and trousers. To enhance your shopping experience, we offer more flexible return services. Please read the following carefully before applying.

I. Scope of Returns

You can apply for a return if the following conditions are met:

The product has quality issues (such as damage, stains, workmanship defects, etc.)
The received product does not match the order (wrong style, size, or color)
The product has been opened but not actually worn or only tried on
You submit a return request within 7 days of receiving the product.

II. Return Conditions (Opened Returns Supported)

The product may be opened for inspection or tried on, but must be in good condition.
The product has not been washed, has not been used for a long time, and has no obvious wear or damage caused by the customer.
Tags, packaging, and accessories should be kept as intact as possible (not affecting resale).
A valid order confirmation is required. Receipt (e.g., order number)

III. Situations Where Returns Are Not Supported

Items that have been worn, washed, or visibly used; items damaged or stained due to personal reasons; items returned after the specified return application period; items specifically marked “non-returnable” (e.g., clearance items).

IV. Return Process

Contact us via customer service email or phone, submit a return request and explain the reason.

After customer service approval, we will provide detailed return instructions.

Return the item as required and provide the tracking number.

After receiving and verifying the item, we will arrange a refund or exchange.

V. Return Address and Contact Information

Address: 45569 MASTERS DR TEMECULA, CA 92592
Email: robert@labexi.shop
Phone: (916) 938-7685

VI. Refund Policy

Orders meeting the return conditions will be refunded using the original payment method.

Refunds will be completed within 3-7 business days after approval.

Shipping costs incurred due to quality issues or incorrect shipments will be borne by us; shipping costs for returns due to non-quality issues will be borne by the customer.

VII. Exchange Policy

If you need to change the size or style, please specify this in your application, and we will assist you based on inventory availability.

VIII. Important Notes

Please contact customer service for confirmation before returning the goods.

We recommend using a trackable logistics method to return the goods to protect your rights.

If you have any questions, please feel free to contact us. We are happy to serve you!